Excess-free Car Rental

What the rental price includes

• Local tax of 15%
• Unlimited mileage
• Collision Damage Waiver (CDW)
• Theft Protection (TP)
• Excess-free cover for damage or theft, provided there has been no negligence, unlawful use or breach of the rental agreement
• Windscreen and tyre cover
• Undercarriage damage, provided the damage was not caused by negligence, misuse or driving through deep water
• Airport taxes and surcharges
• One additional driver
• Administrative handling fees for covered damage

To date, no customer booking through us has been charged for vehicle damage.

What the rental price does not include

• Fuel. The vehicle is supplied with a full tank and must be returned full. Missing fuel will be charged.
• One-way rental fees, where applicable
• Cross-border fees and permits, where applicable
• Baby or child seats, if selected
• Contract fee of ZAR 149
• Appraiser or assessment fees, where charged
• Traffic fines and associated handling fees
• Exceptional cleaning charges if the vehicle is returned excessively dirty, stained or with rubbish requiring additional cleaning
• Damage or loss caused by negligence, unlawful use or a breach of the rental agreement
• Water or engine damage caused by driving through deep water or flooded areas
• Personal belongings lost, damaged or stolen from the vehicle

Examples of negligence include driving under the influence of alcohol or drugs, excessive speeding, unlawful mobile phone use, misuse of the vehicle or deliberately driving through unsafe conditions.

Extras payable at the branch

• Baby or child seat, if requested
• One-way fee, where applicable
• Contract fee: ZAR 149
• Cross-border fee, where applicable
• Credit card deposit: ZAR 4,000

Cross-border travel must be approved in writing before collection. Please let us know in advance if you intend to take the vehicle into another country.

Important to know

• At collection, the main driver must present the rental voucher, passport, valid driver’s licence and a Visa or Mastercard credit card in their own name.
• Visa and Mastercard credit cards only are accepted for the rental deposit.
• A police report is compulsory for any accident involving another vehicle. Without the required police report, the renter may be held responsible for the full repair cost.
• Smoking is strictly prohibited inside the vehicle.
• The vehicle is supplied with a full tank of fuel and must be returned full.
• Excess-free cover applies only when all rental conditions have been followed. Cover may fall away in cases of negligence, unlawful use, an unauthorised driver, driving under the influence, unauthorised cross-border travel or failure to follow the required accident and damage reporting process.

Cancellation policy

• Free cancellation up to 48 hours before pick-up.
• Cancellations made within 48 hours of pick-up will incur a fee of one rental day or US$50, whichever is higher.

Payment policy

• Nothing is charged when you book.
• Full payment is due 7 days before the rental starts.
• Payment can be made by credit card or bank transfer.